Managed IT Services

Overview

What is an MSP?

An MSP, or Managed Service Provider, is an IT business that offers Managed IT Services, or the same services an on-site IT technician would provide. When a business is too small to employ a full-time IT staff member or maintain an IT department, it often turns to an MSP for support.

Business Analysis

Understanding your core objectives and pain points.

Technical Assessment

Identifying your current IT infrastructure and needs.

Goal Alignment

Setting goals and milestones based on your expectations.

Why it matters

MSP Managed IT Services

Because MSPs work with a diverse range of clients and technologies, they typically have a broader understanding of the technology landscape and emerging trends. They’re also usually more cost-effective, offering services through monthly contract agreements instead of in-house IT staff and wages.

Solution Design

Creating a detailed blueprint for your cloud architecture.

Security Planning

Implementing advanced security measures from the start.

Resource Allocation

Determining the necessary resources and budget.

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Wolrd Class Managed IT Solutions for Every Business

Computer Security

Nexlo constantly monitors all your computers and servers for security events and intrusions. Computer security is approached holistically from client training, 24/7 monitoring, software and OS updates, vulnerability scans, Offsite SIEM (Security Information Event Monitoring) and compliance with Australia’s Essential Eight framework.

Helpdesk Support

We offer onsite and remote support. When you first call or email you are responded to by a human not an automated message or a person you have never spoken to before. 90% of all helpdesk calls are fixed within the first call (Nexlo internal tracking numbers).

Email Security

Nexlo provides a start of the art [email phishing filter]. It uses 100’s of data points to verify the legitimacy of an email. Using AI training data on past emails can spot out impersonation and new attacks.

System and Software Updates

Around 60% of all cyber compromises are because of unpatched software or hardware. Nexlo constantly monitors computers for out-of-date software and Operating Systems and installs the latest, most secure and feature-filled version.

IT consultation

We will act as your IT team when dealing with other software or hardware vendors (Business Apps like PropertyMe for real estate) and answer questions or apply configurations they need added for their software to work. Discussions of upgrades, end of life devices.

Office 365 billing and management

We are partnered with a Sydney company who provides our licenses for Office 365. We manage your entire Office 365 tenancy from security, user administration and security.

Enterprise Backup Solution

We backup all critical data in multiple locations securely to guarantee reliable data protection and restoration. Using our Partner Datto’s world class backup technology.

The true benefits to small business from Managed IT Services go far beyond fixing issues when they arise. It’s about proactive monitoring, reliable security, and expert support that keeps your systems running smoothly, reducing downtime, and allowing you to focus on growing your business with confidence.

Benefits to small Business

Managed IT Service Solutions

MSP services give small businesses access to enterprise-grade IT support without the high costs of in-house teams. With proactive monitoring and fast issue resolution, you’ll reduce downtime and improve productivity.

Reduced Costs

MSP partnerships reduce outages and speed up recovery, saving businesses significant productivity and revenue losses.

Professional Management

CompTIA reports MSP clients cut IT costs by 1–49%, with 13% saving over 50% annually.

24/7 Support

Nexlo provides 24/7 support to keep your business running smoothly with help available anytime you need it.

Pricing Plans

Flexible Pricing for Every Business

Starter Plan

Perfect for small businesses looking to begin their cloud journey.

$49/Month

Growth Plan

Ideal for growing businesses that need enhanced cloud performance.

$149/Month

Enterprise Plan

Best for large enterprises requiring customized cloud solutions.

Custom Pricing

Starter Plan

Affordable storage and backup solution for small businesses.

$39/Month

Pro Plan

Advanced storage and backup for growing businesses.

$99/Month

Enterprise Plan

Custom storage and backup solution for large-scale operations.

Custom Pricing

Starter Migration

Designed for small businesses making their first move to the cloud.

$499 one-time

Growth Migration

Tailored for growing businesses needing advanced migration.

$1,499 one-time

Basic Managed Plan

Essential cloud management for small businesses.

$99/Month

Advanced Managed Plan

Ideal for growing businesses needing proactive cloud management.

$299/Month

Common Questions

Frequently Asked Managed IT Service Questions

Find answers to common questions about our IT Services and how they provide businesses on the Central Coast and, more broadly, throughout NSW with peace of mind.

‍How does your pricing structure work for Managed Services, and are there different tiers available based on our specific needs and budget?

Nexlo charges on a per user per computer basis. For example, if two users share a computer you will only be charged for one computer. If a user has a desktop computer and a laptop you will be charged for two computers. Other items such as Email security, Backups, Office 365 etc are charged as separate line items.

Are there any limitations on the number of devices covered under the Managed Services agreement?

No there is no limit.

How does your Managed Services adapt to the evolving needs of our business over time? Can we easily scale up or down depending on changes in our operations?

That is the great thing about Nexlo, we are flexible with our agreements. If you are downsizing and no longer need to have as many users/computers we can remove those computers from the invoice (given a month’s notice). The same applies if your business is growing, we will expand with your needs.

Are there any additional fees for after-hours support or emergency assistance, or are these services included in the standard package?

Most standard agreements come with after hours and weekend work included with no extra fee, they may have longer response times then work hour response times. If after hours and weekend support with the same response times are required, we can tweak the agreement to reflect that.

How does your Office 365 Billing and Management service simplify the management process for us? Are there additional costs involved, or is it included in the overall package?

Nexlo has a reseller agreement with a certified Microsoft reseller in Sydney. They provide us with competitive pricing, support, and license management tools. Using Nexlo for your Office 365 subscriptions means you do not need to handle any administrative or billing tasks. The only cost you pay is for your Office 365 licenses, the management of your Office 365 environment is covered under the monthly SLA agreement.

Can you provide references or case studies from other clients who have used your Managed Services, particularly those in a similar industry or with similar IT needs?

All of our case studies are located [here]. You can also view our Google reviews [here].

What industries do your current clients operate in?

We can offer services to any business niche. However, currently we have a wide range of clientele operating in the following industries:

Accountants
Strata Managers
Real Estates
Property Valuers
Retail
Engineers
Payroll and Bookkeeping
Civil services
Health

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